Author Archives: Chris Zaugg

5 Things to Consider When Archiving Content

When was the last time you looked at your childhood photo book?  It’s been a few years since I pulled out mine. Even though you rarely look at your childhood photos, do you keep them front and center? Do they … Read More

Data Redaction: What it is, why you need it, and how to start.

It could have been avoided. Have you ever published sensitive customer data on your website? The Medical Council of New South Wales didn’t think they had until Google indexed a report containing Protected Health Information (PHI). Oops. The lack of … Read More

The 5 Steps to Creating a Retention Policy

There’s only one thing worse than not having a required document…having one that you aren’t required to have. Having a retention policy is more important than ever. In the age of cheap storage, there is a tendency to keep far … Read More

Legacy Enterprise Software: Even If It Isn’t Broken – It May Still Need Replacing!

I have a golfing buddy named Bob who loves to operate with the “if it ain’t broke – don’t fix it” philosophy. In fact he follows that adage so tenaciously he even held on to his trusty old clamshell phone … Read More

Focus, But Don’t Forget to Look Up

When I was a young guy a friend of mine shared something I have never forgotten. We were in Colorado at the time, and he said “the Rocky Mountains are enormous, but all it takes is my thumb close enough … Read More